Terms & Conditions
Welcome to Emberyst ("we", "our", "us"), an online crystal jewellery store based in Malaysia. These Terms and Conditions ("Terms") govern your access to and use of our website, [www.emberyst.com], and the purchase of products through our online store. By accessing or using our website, you agree to be bound by these Terms, including our Privacy Policy and any other documents referred to in this agreement.
Please read these Terms carefully before making a purchase. If you do not agree with any part of these Terms, please do not use our website or purchase our products.
1. General Information
1.1 Company Information
Emberyst Enterprise [202403333185 (003679942-P)] is a business registered in Malaysia, operating under the relevant Malaysian laws. For customer service or inquiries, please contact us at info@emberyst.com.
1.2 Scope of Sale
We sell handcrafted crystal jewellery, including necklaces, bracelets, rings, earrings, and other accessories, through our online platform. All products are subject to availability and can be modified or discontinued at our discretion.
2. Product Information
2.1 Accuracy of Product Descriptions
We make every effort to ensure that the descriptions, images, and other content relating to our products are accurate. However, there may be slight variations in colour, size, and design due to the nature of crystals and the handcrafted process.
2.2 Availability
Products are subject to availability. If an item you have ordered becomes out of stock, we will notify you and offer alternatives, a full refund, or allow you to cancel your order.
2.3 Pricing
Prices for products are listed in Malaysian Ringgit (MYR) and are exclusive of any applicable taxes and shipping fees unless otherwise stated. We reserve the right to change product prices without notice, although such changes will not affect orders already placed.
2.4 Promotions and Discounts
Any promotional codes or discounts are subject to their own terms and conditions. We reserve the right to cancel or modify promotions at any time.
3. Ordering and Payment
3.1 Placing an Order
To place an order, you must provide accurate and complete information during the checkout process, including your name, address, and payment details. By submitting an order, you are making an offer to purchase the selected products.
3.2 Order Confirmation
Once we receive your order, we will send you an email confirming your order details. This confirmation does not constitute an acceptance of the order; it is an acknowledgment that we have received your request.
3.3 Payment Methods
We accept payment via credit cards, debit cards, online banking (FPX), and other payment methods listed on the website. You must ensure that your payment details are correct and sufficient to cover the order total, including shipping costs.
3.4 Currency
All transactions will be conducted in Malaysian Ringgit (MYR).
3.5 Order Cancellation
Once an order has been placed and confirmed, it cannot be cancelled unless explicitly stated. If you wish to cancel, please contact us immediately. However, if the order has already been processed and shipped, we may not be able to cancel it.
4. Shipping and Delivery
4.1 Shipping Policy
We offer domestic shipping within Malaysia and international shipping, as specified on our website. Delivery times may vary depending on your location and the shipping method selected at checkout.
4.2 Shipping Charges
Shipping fees are calculated during checkout and will be added to the total cost of your order. Free shipping may be available on certain orders or promotions.
4.3 Delivery Time
Delivery times are estimates and depend on factors such as the shipping method and location. We are not responsible for delays caused by third-party couriers or customs processing.
4.4 Shipping Address
It is your responsibility to ensure that the shipping address provided is correct. We are not liable for any nondeliveries or failures caused by incorrect or incomplete addresses.
4.5 Customs Duties and Taxes
For international orders, you may be subject to customs duties and taxes, which are the responsibility of the buyer. Please check with your local customs office for more information.
5. Returns, Exchanges, and Refunds
5.1 Returns Policy
We take pride in the quality of our products, but if you are not satisfied with your purchase, we offer a return or exchange policy. Returns must be made within 10 days from the date of delivery, and the product must be in its original, unused condition.
5.2 Non-Returnable Items
Due to hygiene reasons, earrings and certain personalised or custom items are non-returnable. Sale items are also generally non-refundable, except in cases of defective products.
5.3 Exchange Process
If you wish to exchange an item, please contact our customer service team to initiate the process. Exchanges are subject to product availability and may require the return of the original item before the exchange is processed.
5.4 Refunds
Refunds will be processed to your original payment method. Please note that shipping fees are non-refundable unless the return is due to a defective or incorrect item.
5.5 Return Shipping Costs
The customer is responsible for return shipping fees, except in cases where we made an error in processing the order or if the item is defective.
6. Intellectual Property
6.1 Copyright and Trademarks
All content on the website, including text, images, logos, and product designs, is owned by Emberyst or its licensors and is protected by copyright and trademark laws. You may not use any content from our website without prior written permission.
6.2 Usage Restrictions
You are granted a limited, non-exclusive, and non-transferable license to access and use the website for personal use only. You may not copy, reproduce, modify, or distribute any content from the website without prior written consent.
7. Limitation of Liability
7.1 No Liability for Damages
To the fullest extent permitted by law, Emberyst is not liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits or loss of business, arising from your use of our website or the purchase of our products.
7.2 Product Liability
While we take all necessary precautions to ensure the safety and quality of our products, we are not responsible for any injury, allergic reactions, or other adverse effects resulting from the use of our products.
8. Privacy and Data Protection
8.1 Privacy Policy
We take your privacy seriously. Please refer to our [Privacy Policy] for detailed information about how we collect, use, and protect your personal information.
8.2 Data Security
We implement reasonable security measures to protect your personal data. However, no data transmission over the internet can be guaranteed 100% secure, and we cannot ensure the security of any data transmitted to or from our website.
9. Governing Law and Dispute Resolution
9.1 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.
9.2 Dispute Resolution
Any disputes arising out of or in connection with these Terms shall be resolved through amicable negotiations. If a resolution cannot be reached, the dispute shall be subject to the jurisdiction of the courts of Malaysia.
10. Modifications to Terms and Conditions
We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for any updates.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please feel free to contact us:
- Email:info@emberyst.com
Thank you for shopping at [Your Store Name]! We hope you enjoy our beautiful crystal jewellery.