Privacy Policy

At Emberyst, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or engage with us in any way.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect different types of information from and about users of our website, including:

1.1 Personal Information

When you create an account, place an order, or interact with us, we collect personal details such as:

  • Name
  • Email address
  • Mailing address
  • Contact number
  • Payment information (e.g., credit/debit card details or online banking details)

1.2 Non-Personal Information

We may also collect non-personal information, such as:

  • Your IP address
  • Browser type
  • Device type
  • Pages visited on our site
  • Time spent on our website
  • Referring website addresses
  • General geographic location (city or region)

This information is used to improve your experience and analyze website traffic.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to improve user experience, personalize content, and analyze website traffic. Cookies are small files stored on your device that help us remember your preferences and interactions with our site.

You can disable cookies through your browser settings, but doing so may affect the functionality of certain parts of our website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Processing and Fulfillment: To process and ship your orders, including verifying payment information and sending order confirmations, receipts, and shipping updates.

  • Customer Support: To respond to inquiries, process returns or exchanges, and provide support for any issues related to your purchase.

  • Marketing and Promotions: With your consent, we may use your email address to send promotional emails, special offers, or updates about our products. You can opt out of these communications at any time by unsubscribing from our emails.

  • Improvement of Services: To analyze user activity on our website to improve our products, services, and website functionality.

  • Compliance with Legal Obligations: To comply with applicable laws, regulations, or legal processes, including responding to requests from law enforcement or regulatory authorities.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following parties:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in the operation of our business, including payment processors, shipping companies, and email marketing platforms. These providers are only permitted to use your information for the specific tasks we have hired them to perform.

3.2 Legal Requirements

We may disclose your personal information to law enforcement or regulatory authorities if required by law, or if we believe it is necessary to protect our rights, comply with a legal obligation, or protect the safety of our customers or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. We use secure payment gateways, encryption technologies, and other security protocols to safeguard your data. However, please note that no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal or accounting purposes. If you close your account or request that we delete your information, we will retain your data only to the extent required by law.

6. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

  • Access and Update: You have the right to request access to and update your personal information at any time by logging into your account or contacting our customer service team.

  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails from us, you can unsubscribe at any time using the "unsubscribe" link in our emails or by contacting us directly.

  • Data Deletion: You may request the deletion of your personal information by contacting us. We will comply with your request, except where retention is necessary for legal or business reasons.

  • Correction of Inaccurate Information: If any of your personal information is incorrect or incomplete, you have the right to request corrections.

To exercise any of these rights, please contact us at info@emberyst.com.

7. International Transfers

As we are based in Malaysia, your personal information may be stored and processed in Malaysia or other countries. If we transfer your data to other countries, we will take appropriate measures to ensure your information is protected in accordance with this Privacy Policy and applicable data protection laws.

8. Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices or content of these external sites. We recommend that you read the privacy policies of any third-party website before providing them with your personal information.

9. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:

  • Email: info@emberyst.com

Thank you for trusting [Your Store Name] with your personal information. We are committed to protecting your privacy while providing you with excellent products and services.