FAQ

1. What are the benefits of wearing crystal jewelry?
Many cultures believe that crystals have spiritual or healing properties. Crystal jewelry is believed to carry energetic properties that can support emotional, mental, and physical well-being. Each crystal has unique healing properties—whether it’s promoting calmness, enhancing creativity, or providing protection. Wearing crystal jewelry allows you to carry these benefits with you throughout your day.

2. How should I care for my crystal jewelry?
To keep your crystal jewelry in the best condition, we recommend avoiding exposure to harsh chemicals, water, or direct sunlight for long periods. When not in use, store your pieces in a soft pouch or box to prevent scratches. Regularly cleanse your crystals using methods such as smudging with sage or placing them under the moonlight to recharge their energy.

3. How do I choose the right crystal for me?
Choosing a crystal is a deeply personal experience. You may feel drawn to a specific stone based on its appearance, energy, or intuition. If you’re uncertain, we offer guides on the properties of each crystal and can help recommend crystals for different intentions, such as love, protection, or healing. Trust your instincts—your ideal crystal will find you. If you are still uncertain, get in touch with us for our bespoke services.

4. What is the difference between natural and synthetic crystals?

While both natural and synthetic crystals can have the same chemical composition and share many of the same properties, synthetic crystals are often more accessible, affordable, and uniform, while natural crystals are unique, can be rare, and may carry more value due to their natural origin.

5. Can I customize a piece of jewelry?
Absolutely! We offer bespoke services for those who wish to create a unique piece that perfectly reflects their personal style and intentions. Contact our team to discuss your ideas, and we will work with you to bring your vision to life. Refer to our Bespoke services page for more information.

6. How long will it take to receive my order?
Orders typically ship within [insert time frame, e.g., 2-3 business days], depending on your location. Delivery times vary by region, but once your order ships, you will receive a tracking number to keep you updated. For more specific information, check our shipping policy or contact us directly.

7. Do you offer returns or exchanges?
We want you to be completely happy with your purchase! If for any reason you’re not satisfied, we accept returns or exchanges within 10 days of delivery. Please refer to our return policy for further details.

9. Do you offer gift wrapping?
Yes, we offer beautiful gift wrapping for a small additional fee. Whether it’s a special occasion or just a thoughtful gesture, we’ll make sure your jewelry arrives beautifully packaged. Drop us an email with your request at info@emberyst.com.

10. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number to monitor its progress. You can check the status of your delivery directly on the courier’s website using this number.

11. How should I pair crystals together?

Pairing crystals together is a personal and intuitive process. Many people choose to combine crystals with complementary energies to amplify their intentions. For example, pairing amethyst (for calm and clarity) with citrine (for abundance and creativity) can create a harmonious balance. When pairing crystals, it's important to consider their individual properties and how their energies interact. If you’re unsure, our team is happy to guide you in selecting crystals that work well together for your specific needs and intentions. Trust your intuition and experiment to find the perfect combinations that resonate with you.

12. Which hand should I wear my crystal bracelet on?

The hand you wear your crystal bracelet on can affect how the energy of the crystal interacts with your body. Traditionally, the left hand is considered the receiving hand, and wearing a bracelet on your left wrist can help you absorb the crystal's energy and healing properties. The right hand, on the other hand, is associated with giving and action, so wearing your bracelet on the right wrist may help you project the crystal's energy outward. Ultimately, it’s up to you and what feels most comfortable—trust your intuition to guide you in choosing the right hand for your crystal bracelet.

13. Do you offer bracelet re-sizing?

If you have purchased a bracelet but it doesn’t quite fit you right, please send it back to us and we will adjust the size for you. There is a small fee for this service to cover the postage for us to send back the resized bracelet to you.

If you have any additional questions, please feel free to reach out to our customer service team or email to info@emberyst.com. We're here to help!